{"id":242966,"date":"2024-12-20T03:18:27","date_gmt":"2024-12-20T03:18:27","guid":{"rendered":"https:\/\/cryptorecovers.com\/questions-frequemment-posees\/"},"modified":"2026-08-13T14:22:59","modified_gmt":"2026-08-13T14:22:59","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/cryptorecovers.com\/fr\/foire-aux-questions\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"

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Combien co\u00fbte la remise en \u00e9tat ?<\/h2>\n

Pas de r\u00e9cup\u00e9ration, pas de frais. Nos honoraires standard s\u2019\u00e9l\u00e8vent \u00e0 20 % du montant r\u00e9cup\u00e9r\u00e9, avec une r\u00e9duction pour les montants plus importants. Les honoraires sont convenus et fix\u00e9s par contrat avant le d\u00e9but de toute intervention, et ne deviennent exigibles qu\u2019une fois l\u2019acc\u00e8s r\u00e9tabli. Il n\u2019y a ni frais initiaux ni tarif horaire. Vous nous r\u00e9glez directement lors de la remise des biens ; nous ne d\u00e9duisons jamais nos honoraires des biens r\u00e9cup\u00e9r\u00e9s. Consultez notre grille tarifaire compl\u00e8te<\/a>. <\/p>\n

Combien de temps dure la convalescence ?<\/h2>\n

Cela d\u00e9pend de la situation. Les cas simples sont souvent r\u00e9solus en quelques jours. Les mots de passe complexes ou les seed phrases partielles peuvent prendre plusieurs semaines, voire parfois plusieurs mois, car cela implique de tester syst\u00e9matiquement un tr\u00e8s grand nombre de combinaisons. Vous recevrez une estimation r\u00e9aliste apr\u00e8s l’\u00e9valuation gratuite, avant le d\u00e9but des travaux. <\/p>\n

Quelles cryptomonnaies pouvez-vous r\u00e9cup\u00e9rer ?<\/h2>\n

La r\u00e9cup\u00e9ration s’effectue au niveau du wallet, et non au niveau de la cryptomonnaie ; par cons\u00e9quent, la cryptomonnaie en elle-m\u00eame n’a g\u00e9n\u00e9ralement pas d’importance \u2014 qu’il s’agisse de Bitcoin<\/a>, d’Ethereum<\/a>, de Litecoin<\/a>, de Dogecoin<\/a>, de XRP ou de <\/a>la plupart des autres. Notre capacit\u00e9 \u00e0 vous aider d\u00e9pend du type de wallet et des actifs que vous d\u00e9tenez encore. <\/p>\n

J’ai restaur\u00e9 mon wallet, mais le solde affiche z\u00e9ro \u2014 mes actifs ont-ils disparu ?<\/h2>\n

En g\u00e9n\u00e9ral, non. Un solde nul apr\u00e8s une restauration \u00ab propre \u00bb signifie g\u00e9n\u00e9ralement l\u2019une des deux choses suivantes : soit le wallet consulte les mauvaises adresses (incompatibilit\u00e9 entre le chemin de d\u00e9rivation et le type d\u2019adresse), soit la phrase de r\u00e9cup\u00e9ration que vous avez utilis\u00e9e n\u2019est pas celle qui contenait les actifs. V\u00e9rifiez l’une de vos anciennes adresses de r\u00e9ception sur un explorateur de blockchain. Si le solde y appara\u00eet, les actifs sont intacts et le probl\u00e8me est li\u00e9 \u00e0 un param\u00e8tre que nous pouvons g\u00e9n\u00e9ralement r\u00e9soudre. <\/p>\n

Est-il possible de r\u00e9cup\u00e9rer un wallet si je ne dispose que de l’adresse ou de la cl\u00e9 publique ?<\/h2>\n

Non. Une adresse publique permet \u00e0 tout le monde de consulter le solde, mais la r\u00e9cup\u00e9ration n\u00e9cessite la cl\u00e9 priv\u00e9e, la seed phrase ou le mot de passe d’un fichier de wallet chiffr\u00e9. Sans l’un de ces \u00e9l\u00e9ments et sans sauvegarde, le wallet ne peut pas \u00eatre r\u00e9cup\u00e9r\u00e9 \u2014 ni par nous, ni par quiconque. <\/p>\n

Est-ce trop tard si mon wallet est verrouill\u00e9 depuis des ann\u00e9es ou si le logiciel n’est plus pris en charge ?<\/p>\n

L’\u00e2ge \u00e0 lui seul n’exclut pas un cas. Les actifs restent sur la blockchain, quelle que soit la dur\u00e9e d’inaccessibilit\u00e9 du portefeuille, et les logiciels qui ne sont plus pris en charge \u2014 MultiBit<\/a>, Jaxx, l’ancienne version de Bitcoin Core<\/a>\u2014 n’y changent rien. Ce qui importe, c’est de savoir si vous disposez toujours du fichier de wallet, de la cl\u00e9 ou d’une partie suffisante de la seed phrase. <\/p>\n

Est-il possible de r\u00e9cup\u00e9rer des cryptomonnaies qui ont \u00e9t\u00e9 vol\u00e9es ou perdues \u00e0 la suite d’une arnaque ?<\/h2>\n

Non, et nous vous conseillons de vous m\u00e9fier de toute entreprise qui pr\u00e9tend le contraire. Une fois que des cryptomonnaies ont \u00e9t\u00e9 envoy\u00e9es \u00e0 un escroc, elles se trouvent dans un wallet sous son contr\u00f4le, et personne ne peut annuler une transaction sur la blockchain ni la \u00ab r\u00e9cup\u00e9rer par piratage \u00bb. Les services qui promettent de r\u00e9cup\u00e9rer des fonds vol\u00e9s sont, dans la plupart des cas, eux-m\u00eames des escroqueries, visant les m\u00eames victimes une deuxi\u00e8me fois. Si vous avez \u00e9t\u00e9 victime d\u2019une escroquerie, signalez-le \u00e0 la police et \u00e0 l\u2019autorit\u00e9 nationale charg\u00e9e de la lutte contre la fraude. <\/p>\n

Pouvez-vous r\u00e9cup\u00e9rer mon wallet si j’ai compl\u00e8tement perdu ma seed phrase ?<\/h2>\n

Si la phrase a compl\u00e8tement disparu et qu\u2019il n\u2019existe nulle part de fichier de wallet, de cl\u00e9 ou de sauvegarde, alors non. Dans ce cas, personne ne peut r\u00e9cup\u00e9rer vos donn\u00e9es, et nous vous le ferons savoir plut\u00f4t que d\u2019accepter la mission. S\u2019il vous manque jusqu\u2019\u00e0 quatre mots, si les mots sont dans le d\u00e9sordre ou si la phrase est rejet\u00e9e car non valide, la r\u00e9cup\u00e9ration est souvent possible. <\/p>\n

Comment pourrais-je vous faire confiance ?<\/h2>\n

Nous ne demandons jamais de paiement \u00e0 l’avance, ne conservons jamais vos actifs et ne promettons jamais de r\u00e9sultat garanti.<\/p>\n

Lors de la remise, vous cr\u00e9ez le nouveau wallet et effectuez vous-m\u00eame le virement. Les actifs sont transf\u00e9r\u00e9s directement de votre ancien wallet vers le nouveau, et vous r\u00e9glez nos honoraires au cours de la m\u00eame s\u00e9ance, en pr\u00e9sence des deux parties. \u00c0 aucun moment nous ne les d\u00e9tenons ni ne les transf\u00e9rons \u2014 ni les actifs, ni nos propres honoraires. <\/p>\n

Crypto Recovers est enregistr\u00e9e \u00e0 Amsterdam sous le num\u00e9ro KvK 75927276. Nous travaillons dans le cadre d’un contrat sign\u00e9, et un accord de confidentialit\u00e9 est disponible sur simple demande. Vous \u00eates en contact direct avec Robbert Bink<\/a>, notre fondateur et sp\u00e9cialiste principal en r\u00e9cup\u00e9ration de fonds, qui traite lui-m\u00eame les dossiers. Nous vous indiquons en toute honn\u00eatet\u00e9 lorsqu’un dossier ne peut pas \u00eatre trait\u00e9. <\/p>\n

Que se passe-t-il une fois que j’ai contact\u00e9 Crypto Recovers ?<\/h2>\n

Vous b\u00e9n\u00e9ficiez d’une \u00e9valuation gratuite et d’un avis en toute transparence sur vos chances et les prochaines \u00e9tapes. Avant d’accepter un dossier, nous v\u00e9rifions votre identit\u00e9 et votre titre de propri\u00e9t\u00e9 au moyen de contr\u00f4les KYC et AML fond\u00e9s sur l’\u00e9valuation des risques. Si vous d\u00e9cidez de poursuivre, nous signons un contrat, et le travail ne commence qu’apr\u00e8s cela. Toutes les op\u00e9rations de r\u00e9cup\u00e9ration sont effectu\u00e9es sur des machines air-gapped qui ne sont jamais connect\u00e9es \u00e0 Internet. <\/p>\n

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Combien co\u00fbte la remise en \u00e9tat ? Pas de r\u00e9cup\u00e9ration, pas de frais. Nos honoraires standard s\u2019\u00e9l\u00e8vent \u00e0 20 % du montant r\u00e9cup\u00e9r\u00e9, avec une r\u00e9duction pour les montants plus importants. Les honoraires sont convenus et fix\u00e9s par contrat avant le d\u00e9but de toute intervention, et ne deviennent exigibles qu\u2019une fois l\u2019acc\u00e8s r\u00e9tabli. 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