Blockchain.com Wallet Recovery for Old Blockchain.info Wallets
Blockchain.com wallet recovery is possible in more cases than people think, especially for the older Blockchain.info wallets created between 2011 and 2017. Blockchain.com cannot reset your password, but your wallet ID, an old backup file or a recovery phrase can each be a way back in. Work through the five fixes below in order.
- Legacy wallets
- Second password cases
- No recovery, no fee
5 Smart Blockchain.com Wallet Recovery Fixes
Use your recovery phrase
If you wrote down a 12-word phrase, restore the wallet with it and set a new password. This skips everything else.
Find your wallet ID
Search your email for messages from Blockchain.info or Blockchain.com. The wallet ID was often sent when you signed up.
Look for backup files
Old wallets offered backup files such as wallet.aes.json, sometimes emailed automatically. These hold your encrypted keys.
Recover the main password
With a backup file or wallet ID data, we search for the password using your memories, offline.
Recover a second password
Some users added a second password for sending coins. We can search for that one separately.
Not sure what you have?
Tell us what you found and we will explain your options.
Ask us →Why Old Blockchain.info Wallets Get Stuck
Blockchain.info was one of the first popular bitcoin wallets. It encrypted your keys in your browser, so the company never knew your password. That design protects you from hackers, but it also means nobody at Blockchain.com can let you back in.
Blockchain.com wallet recovery therefore depends on what you still hold: the phrase, the wallet ID, a backup file or old emails. With one of those plus your password clues, the odds are often good.
What to Gather
- Your wallet ID or the email used to sign up
- Any wallet.aes.json or similar backup files
- Emails from Blockchain.info, especially backups
- Every password idea from those years
- One bitcoin address from the wallet, if known
General guidance on keeping wallets safe is on Bitcoin.org.
Blockchain.com Wallet Recovery FAQ
Can Blockchain.com support reset my password?
No. They do not have it. Be careful of anyone claiming to be Blockchain.com support who contacts you first.
I only have my email address. Is that enough?
It may let you retrieve your wallet ID, but the password or phrase is still needed. See password recovery.
Is this an old bitcoin wallet case?
Often, yes. Read old bitcoin wallet recovery for more tips.
Locked Out of Blockchain.com?
Start Blockchain.com wallet recovery with a free, honest review.