Hardware Wallet Recovery for Locked, Lost and Broken Devices
Hardware wallet recovery depends on one question: do you still have the recovery phrase? If you do, a forgotten PIN or a broken device is an inconvenience, not a loss, because your coins live on the blockchain, not inside the device. If the phrase is lost or incomplete, stop entering PINs and talk to us before the device wipes itself.
- Ledger and Trezor
- Insured shipping to Los Angeles
- No recovery, no fee
5 Proven Hardware Wallet Recovery Options
Find the one that matches your situation.
Forgot the PIN, have the phrase
Let the device reset, or reset it yourself, then restore with your recovery phrase. Your coins come straight back.
Device broken or lost
Buy a new device from the official maker, or a compatible wallet, and restore from your phrase. Nothing on the old device is needed.
Forgot the passphrase
If you used an extra passphrase, the phrase alone opens an empty wallet. We search for the passphrase using what you remember.
No phrase, locked device
The hardest case. Depending on the model and firmware, specialist methods may exist. We assess before anything is attempted.
Not sure where you stand?
Tell us the model and what you have. We will explain your real options.
Ask us →Stop Before the Device Wipes
Hardware wallets are built to destroy their own data after too many wrong PINs. Ledger devices reset after three wrong attempts, and Trezor devices after a longer series of failed tries with growing delays. If you do not have your recovery phrase, every wrong guess brings you closer to losing the only copy of your keys.
Important: if your phrase is missing, unplug the device and keep it safe. Do not update firmware or try more PINs until you have spoken to a specialist.
How Hardware Wallet Recovery Works With Us
- Free review of your model, firmware and what you remember
- NDA and written fee before anything is shipped
- Tracked, insured shipping to our Los Angeles office
- Recovery attempts only with your written approval
- Device returned or securely destroyed, your choice
For general device guidance, the Trezor learning center explains how PINs, seeds and passphrases fit together.
Devices We Support
What Not to Do
- Do not type your recovery phrase into a computer or phone app.
- Do not buy a used hardware wallet to restore onto.
- Do not trust support staff who message you first.
Hardware Wallet Recovery FAQ
Are my coins lost if my hardware wallet breaks?
No. The coins are on the blockchain. With the recovery phrase, you restore them on any compatible device.
Can you bypass a hardware wallet PIN?
Modern devices are built to resist that. Some older models and firmware versions have known weaknesses, so we always check your exact model before promising anything.
How much does hardware wallet recovery cost?
Assessment is free, and the fee is a percentage of what is recovered. See pricing.
Locked Out of Your Device?
Stop guessing PINs. Hardware wallet recovery starts with a free, careful review.